Business Functions - White Papers, Webcasts and Case Studies

ERP End-User Business Productivity: A Field Study of SAP & Microsoft In this white paper, measurements are discussed of how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications ...

Tags: Business Productivity, ERP, Management, Microsoft Corp., Microsoft Dynamics

Sponsored by: Microsoft
Date: March 2007

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	VoIP Hits the Bull's Eye for Sporting Goods Supplier's Call Center McKenzie Sports was experiencing steady growth by acquiring companies and adding facilities. When the sporting goods company added a new site and more users for its Nebra... Tags: Call Centers, Telephony, Telecommunications, Telecom & Utilities, Software Sponsored by: ShoreTel
	Document Process Automation for customer orders: A new performance perspective The Document Process Automation (DPA) market covers solutions for reducing the use of paper in order management processes or in company communications. This ID... Tags: Esker S.A., Order Management, Performance, Process Automation Sponsored by: Esker Date: November 2007
	Intelligent Document Automation to Increase Purchasing Process Efficiency with ERP Systems For many organizations running packaged enterprise resource planning (ERP) solutions from SAP, Oracle, PeopleSoft, JD Edwards and other vendors, purchasing processes stil... Tags: Automation, Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System Sponsored by: Esker Date: October 2007
	Integrating Automated Cash Collection with ERP Solutions Business processes run on input to and output from ERP solutions. Each step in a process involving a manual touch point causes friction that costs time and money. Esker D... Tags: Business Operations, Operational Planning, Esker S.A., Esker DeliveryWare, ERP Sponsored by: Esker Date: July 2007
	Live Webcast: Mind the Gap: How Using Technology Can Bridge Multiple Generations in the Workplace What do Traditionalists, Boomers, Gen Xers and Millenials (Gen Y) have in common? They are all working side by side in the workplace and the need to balance the generatio... Tags: Citrix Systems Inc., Human Resources, Recruitment & Selection, Webcast, Workforce Management Sponsored by: Citrix Online Date: August 2008
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	11 Criteria for Selecting the Best ERP System Replacement It's no light matter to replace your Enterprise Resource Planning (ERP) system. By definition, the ERP system is your information backbone and reaches into all areas of y... Tags: Enterprise Resource Planning (ERP), Enterprise Software, ERP, ERP System, Software Sponsored by: Epicor Date: February 2008
	Strategies to Run a Lean Supply Chain: How Principles of Lean Manufacturing Transfer Benefits to Operations The blurring of the line between manufacturing and supply chain logistics provides the opportunity to move efficient manufacturing management concepts to supply chain man... Tags: Benefit, Business Operations, Enterprise Software, Lean Manufacturing, Manufacturing Sponsored by: Epicor Date: April 2007
	The Visible Supply Chain: Ensuring End-to-End Optimization Today's supply chain is the primary processing mechanism of every manufacturing company. Supply chain visibility is a tall order, but some of today's IT systems can meet ... Tags: Enterprise Software, Epicor Software Corp., Optimization, Software, Supply Chain Sponsored by: Epicor Date: April 2007
	Trust and Competitive Advantage: An Integrated Approach to Governance, Risk Management and Compliance Burned by Enronesque accounting scandals, investors and governments are imposing rigorous reporting requirements to keep companies on the straight and narrow. ... Tags: Accounting, Strategy, SAP AG, Risk Management, Operational Accounting Sponsored by: SAP Date: September 2007
	The Fast Close: Achieving Quick Wins and Big Wins The "fast close," a concept used to describe a corporation's ability to complete its accounting cycles and close its books quickly, is re-emerging as an important project... Tags: Finance, Regulatory Compliance, Regulations, Policies And Procedures, Human Resources Sponsored by: SAP Date: September 2007
	Improving Intercompany Reconciliation for a Faster Close In 2007, businesses moved beyond the initial need to comply with legislation like the Sarbanes-Oxley Act (SOX) and instead focused on driving sustainability and control i... Tags: Accounting, Sarbanes-Oxley, SAP AG, Regulatory Compliance, Regulations Sponsored by: SAP Date: August 2007
	Talent Supply Chain Management: An Alarming Look at the Mismatch Between Talent Strategies, Processes, and Corporate Objectives A recent independent survey of over 250 professional services firms has uncovered the impact of these realities on the service-oriented firm. These findings highlight sig... Tags: Human Resources, Talent, Talent Inventory, Workforce Management Sponsored by: SAP Date: July 2007
	The Superstar CFO: Optimizing an increasingly complex role Chief financial officers are under greater pressure, scrutiny, and accountability at companies large and small. The demands of both internal and external stakeholders -- ... Tags: Business Operations, CFO, Corporate Governance, Corporate Law, Finance Sponsored by: SAP Date: May 2007
	Supply Chain Cost-Cutting Strategies: How Top Process Industry Performers Take Radically Different Actions Companies in Process Industries (including chemicals, pharmaceuticals, food & beverage, oil & gas, pulp & paper, and health & beauty aides) have had to cope with rising m... Tags: Business Operations, Enterprise Software, Industry, Logistics, Software Sponsored by: SAP Date: March 2007
	Understanding and Managing Supply Chain Risk Explore new thinking on potential risk to global supply chains and how companies are adopting the statistical methods more commonly associated with finance and insurance.... Tags: Enterprise Software, SAP AG, Software, Supply Chain, Supply Chain Management (SCM) Sponsored by: SAP Date: November 2006
	The Challenge to Achieve Perfect Order Management This SAP white paper explains why customer-centric, end-to-end order management is crucial to business success. It outlines the various points at which the order process ... Tags: Order Management, SAP AG Sponsored by: SAP Date: June 2006
	Best Practices in Creating a Strategic Finance Function According to the results of a recent APQC study, finance organizations, no matter what their size, are still spending almost two-thirds of their time on transaction proce... Tags: APQC, Best Practice, Data Management, Databases, Enterprise Software Sponsored by: SAP Date: May 2006
	Pricing and Revenue Optimization: A Manufacturing Perspective Pricing and revenue optimization is the process of intelligently using a combination of market, customer, product, promotion, and supply-and-demand data to improve busine... Tags: Manufacturing, Marketing, Marketing Research, Optimization, Pricing Sponsored by: SAP Date: October 2005
	TechRepublic Resource Guide: A firsthand look at successful CRM implementation CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconcept... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: TechRepublic Date: July 2008
	Microsoft Dynamics CRM Online - ProCurve Networking by HP Case Study ProCurve Networking by HP, the networking hardware division of Hewlett-Packard, is the number two Ethernet switching vendor in the world, with nearly four times the marke... Tags: CRM, Enterprise Software, HP ProCurve, Microsoft Corp., Microsoft Dynamics Sponsored by: Microsoft Date: May 2008
	Microsoft Dynamics CRM Online - 1888-TRASHIT! Case Study 1-888-TRASH-IT! wanted a CRM system that could capture, share, and use customer data specific to the company's operations to improve customer acquisition and retention. C... Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing Sponsored by: Microsoft Date: April 2008
	Microsoft Dynamics CRM Online - The Linc Group Case Study The Linc Group is an international company that provides infrastructure and technical services to commercial and industrial facility clients. As a service business, build... Tags: Advertising & Promotion, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp., Marketing Sponsored by: Microsoft Date: April 2008
	Microsoft Dynamics CRM Online - The Norris Group Case Study At California-based real estate firm The Norris Group, ten years of customer history and order data were held by an online e-mail marketing vendor. New anti-spamming rest... Tags: Business Operations, Online Communications, Microsoft Dynamics CRM, Microsoft Dynamics, Microsoft Corp. Sponsored by: Microsoft Date: April 2008
	ERP End-User Business Productivity: A Field Study of SAP & Microsoft In this white paper, measurements are discussed of how end users of Enterprise Resource Planning (ERP) applications describe the impact of Microsoft and SAP applications ... Tags: Business Productivity, ERP, Management, Microsoft Corp., Microsoft Dynamics Sponsored by: Microsoft Date: March 2007
	Microsoft Dynamics Customer Solution Case Study - Leading Financial Services Firm Implements New Software for Improved Client Service Learn how Microsoft Dynamics GP Financial Management Software can help you improve purchasing, budgeting, invoicing, forecasting, and inventory management so you c... Tags: Finance, Software, Sales Force Management, Sales, Microsoft Dynamics Sponsored by: Microsoft Date: July 2006
	Manage Your Operations for Greater Profitability with Retail Chain Manager for Microsoft Dynamics AX Midsize retailers face the same inventory planning and control challenges as their larger competitors, though they typically do so with far fewer resources and less-devel... Tags: Microsoft Corp., Microsoft Dynamics, Retail, Retail Company Sponsored by: Microsoft Date: January 2006
	Email Management Services (EMS): Providing a total solution for email and BlackBerry continuity, recovery, security, archiving, e-Discovery, and storage management Email is indisputably the most important business application for most organizations, yet managing email has always been a no-win proposition. Security threats remain per... Tags: Archiving, Storage Management, Storage, Security, RIM BlackBerry Sponsored by: Dell MessageOne Date: May 2008
	EMS Rapid Archive: Email archiving service providing rapid e-Discovery search and flexible retention policy management Recent revisions to the Federal Rules of Civil Procedure (FRCP) and many state court rules establish new requirements for the rapid discovery and production of email mess... Tags: Archiving, Business Intelligence, Data Management, Dell MessagOne, E-mail Sponsored by: Dell MessageOne Date: May 2008
	Working Green: Bottom-line Benefits of Telecommuting and Secure Remote Access Growing concern about global warming is spilling into the business world. Companies are exploring the benefits of telecommuting, allowing their employees to work remotely... Tags: Human Resources, Remote Access, Telecommuting, Workforce Management Sponsored by: SonicWALL Date: February 2008
	Yankee Group: Software as a Service Dramatically Improves CRM Success This Yankee Group report uncovers the voice of enterprise users so that companies can buck the CRM failure rate with a clear understanding of how new on-demand services a... Tags: Advertising & Promotion, Software-as-a-service, Software As A Service (SaaS), Software, Sales Strategy Sponsored by: Oracle Date: February 2008
	Taking On Demand CRM Integration to the Next Level This white paper discusses current integration challenges facing businesses with mixed deployments and presents Oracle's vision and solution for comprehensive integration... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Integration Sponsored by: Oracle Date: September 2007
	Choosing the Best CRM for Your Organization CRM buyers now have a wealth of deployment options available to them, providing unprecedented flexibility, cost-efficiency and business value. This gives organizations th... Tags: Advertising & Promotion, Application Integration, CRM, Customer Relationship Management (CRM), Enterprise Software Sponsored by: Oracle Date: August 2007
	CRM Your Salespeople Will Love This white paper provides a brief overview of documented CRM successes to indicate why it's so important, discusses CRM adoption problems in general, then presents a deta... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Oracle Date: August 2007
	Accelerate Sales Velocity Inconsistent sales processes. Inaccessibility to the right information. Low sales productivity. Inaccurate sales forecasts. These are a few of the many symptoms of poor p... Tags: Oracle Corp., Sales, Sales Force Management, Sales Strategy Sponsored by: Oracle Date: April 2007
	Replicate Sales Success: Clone Your Star Salespeople If you could clone your top sales rep, would you? Find out how, in this short brief from Oracle that outlines the surefire steps and tools to achieve measurable increases... Tags: Oracle Corp., Sales, Sales Force Management, Sales Strategy Sponsored by: Oracle Date: September 2006
	Best Practices for Pipeline Management This Siebel CRM OnDemand paper from Oracle focuses on common factors that impact a company's ability to effectively manage the pipeline, including: diligently forecasting... Tags: Best Practice, Customer Relationship Management (CRM), Enterprise Software, Oracle Corp., Sales Sponsored by: Oracle Date: January 2004
	5 Key Strategies for Making Sales the Engine for Growth This may be a tough year for sales...but not for everyone. Some of the world's most successful corporations employ 5 key strategies that allow them to buck the trend and... Tags: AchieveGlobal, Sales, Sales Force Management, Sales Strategy, Strategy Sponsored by: AchieveGlobal Date: June 2008
	Sales Force Automation Comparison Guide Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA (Sales Force Automation) solution. But due to the sheer number of featur... Tags: CRM, SFA, Sales Strategy, Sales Force Management, Sales Force Automation (SFA) Sponsored by: Inside CRM Date: May 2008
	On-Premise CRM Comparison Guide If your business needs the flexibility offered by an in-house CRM system, your first step should be to research offerings from some of the industry's biggest vendors. Fin... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Marketing Sponsored by: Inside CRM Date: May 2008
	Hosted CRM Vendor Comparison Guide Hosted CRM solutions make up a sizable portion of the growing CRM market. This guide breaks down the major players (Salesforce.com, RightNow Technologies, NetSuite, and O... Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Hosted CRM Sponsored by: Inside CRM Date: January 2007

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